IFS Managed Services
Managed services offerings with Baker Tilly keeps you online, innovating and prepared to keep growing your business.
Modern business applications, especially the most powerful and functional ERP solutions, are sometimes difficult to manage on your own.
Baker Tilly’s IFS managed services offerings are here to help you leverage the capabilities of our platform, solve functional and technical issues and generate more value from IFS.
Why choose us?
- Dedicated support consultants
- Service availability
- Business governance
- Strategic growth and business planning
- Perfect if you don’t have internal resources to manage your platform.
- Direct access to experts with the skills and knowledge to support you best.
- Our response and resolution service-level agreements (SLAs) ensure that we are available when you are busy or absent.
- As an IFS Platinum Partner, all our resources maintain relevant IFS functional and technical certifications
- Proactive monitoring of the application to ensure optimal system health.
- Baker Tilly’s internal IFS representatives give us exclusive updates and insight into upcoming changes.
- Ongoing patch management for distributing and applying updates to IFS.
- Full performance optimization and innovation with guidance and best practices.
- Ensuring you can manage your business governance without having to think about your software.
- IFS is constantly evolving and releasing new functionality to ensure system and business regulatory compliance.
- Leave us to ensure you stay compliant and meeting your business’ regulatory requirements.
- Avoid taking risks with Baker Tilly’s experience and understanding.
- Enables business development, instead of supporting your end users and being unable to move forward.
- Gives you additional time to focus on your business strategy and growth.
- Baker Tilly’s support means you can take proactive steps instead of reactive fixes.
- IFS support is a value add to your business planning, empowering innovation and growth.
What we’re offering
Incident management
Our support offering will restore normal service to any issue or error that arises on your IFS platform. We then take ownership of issues to fully identify, analyze and correct these incidents to prevent future re-occurrences.
Event management
Our proactive approach to constant application monitoring. We monitor and collect data from your IFS software 24/7, to track availability, bugs, resource and performances changes, so we can predict when issues are about to happen and can mitigate problems quickly.
Change management
Monitoring your system, we distribute and apply updates and patches when necessary to either fix issues, or update vulnerabilities in your software. These help prevent incidents and ensure your IFS platform stays online at all times.
Problem management
The managed services team proactively identify and manage the cause of any incidents or errors on IFS. This stops any reactive fix time and reduces the number of reoccurring incidents by ensuring there is full understanding of the lifecycle of any problems.
Access management
Easily control which users have access to your system. Our team can help to control and manage your security and user details to ensure the right users have the correct access and resources.
Supply management
Working with third party tools, Baker Tilly can integrate other platforms in your infrastructure to your IFS application. We act as a single point of contact liaising with other partners to ensure the smooth operation of your business.
Structured support service
Baker Tilly's support offering manages your entire IFS platform, so you can focus on leveraging new capabilities and driving improvement opportunities rather than getting bogged down with end-user support. Baker Tilly’s support is led by a U.K. management team with IFS-certified functional and technical practitioners in the U.K. and Sri Lanka.
- What it solves
- How it works
- Ensures a genuine focus on improving the end-user experience.
- Provides full support for your entire IFS solution, including customizations and integrations.
- Rapid identification of bugs and escalation to IFS for quick resolution.
Baker Tilly delivers comprehensive support with a dedicated service team, not just a set number of hours. This includes:
- Customizing SLAs based on specific requirements.
- Regular meetings with a dedicated support manager to ensure SLA compliance and continual value addition.
- Utilizing a straightforward ticketing system for easy contact, updates and issue management.
IFS Application Lifecycle Experience service
IFS Application Lifecycle Experience (ALE) by Baker Tilly, puts more power to manage the IFS Cloud application in our client’s hands enabling shorter lead times and greater technical control of the software development lifecycle.
- What is solves
- How it works
- Offloads the technical management and additional overhead of the IFS Cloud lifecycle experience.
- Results in faster realization of value from your IFS Cloud investment.
- Reduces the IT overhead associated with managing IFS Cloud.
- Baker Tilly offers expertise in handling the complex technical requirements associated with managing the evergreen status of your IFS environment, ensuring effective risk management.
- Bug fixes and functionality updates are reviewed before installation to understand the impact on your environment and associated customizations.
- Customizations will be uplifted where required to ensure updates can be installed with the minimal downtime.
- The service is available to clients at any phase of IFS Cloud implementation.
IFS hosting and application management service
Baker Tilly hosting is a comprehensive cloud hosting service offered to IFS clients. Our hosting service offers full Azure Cloud, IFS application and database management.
- What it solves
- How it works
- Ensures continuous health checks and monitoring of the IFS application.
- Provides maintenance and patch management to keep your system and infrastructure up to date.
- Offers disaster recovery solutions to protect against data loss and downtime.
- Baker Tilly provides a hosting solution that is fully scalable, 100% private with 24/7 monitoring.
- The data and infrastructure is migrated, built and managed on the client’s own tenant.
- Our hosting service offering includes handling inquiries and resolving problems by experienced IFS specialists.
Continuum service
Driving value out of your IFS investment, Baker Tilly's Continuum is a service that enables your continuous improvement initiatives, managing your continuous improvement (CI) board and implementing changes to reduce support needs.
- What is solves
- How it works
- Provides ongoing enhancements to your business processes and applications.
- Handles approvals, administration and implementation of CI changes, allowing you to focus on your core responsibilities.
- Decreases the need for support in areas where improvements have been made.
- Offers flexibility in adjusting the rate of change to match your business needs and operating realities.
Continuum is offered as a monthly fixed-fee service, covering both application support and continuous improvement. This includes:
- Running your CI board, facilitating meetings and workshops with business representatives.
- A pre-agreed improvements fund to cover development costs, adjustable based on your requirements.
- Developing, delivering and testing CI changes with your business for effective implementation.
- Creating a feedback loop between business operations and application support to drive continuous enhancement.
Resolution times/software improvements
10
Our first support response time is less than 10 minutes.
5
For urgent tickets, our goal is to have your issue resolved in less than five hours.
10
The average time from a registered support ticket to a resolution is just over 10 hours.