Client background

The healthcare system operates a network of academic and community hospitals associated with a large university, serving residents of the greater Philadelphia area. The healthcare system includes a 700+ bed Level 1 trauma center, two community-based hospitals providing acute and emergency care, and a community-wide network of primary care physicians. 

The business challenge

The healthcare system had been utilizing the Epic EHR system for both Ambulatory and Inpatient care for several years. Once the clinical applications were successfully launched and stabilized, the client opted to implement Epic revenue cycle applications and Epic Radiant, as well as implement the OnBase enterprise content management (ECM) system to manage legacy data. The goal was to realize the benefits of a fully integrated, enterprise-wide EHR while ensuring providers and staff had the necessary access to historical data. To this end, the healthcare system sought the help of Baker Tilly. 

Strategy and solution

 To achieve these goals, Baker Tilly stood up a team of highly skilled project managers, ECM specialists, and Epic application analysts.   

• OnBase implementation planning & project management: Baker Tilly deployed a highly experienced project manager to plan and manage the ECM implementation and to lead the team of OnBase analysts in performing system build. The team used their expertise in document types, workflows, cold feeds and batch processes, system security, HL7 integration with Epic, and OnBase upgrades and system administration to achieve a successful implementation.    
• Epic Revenue Cycle implementation: From the Baker Tilly Epic team, we deployed a team consisting of two Epic Professional Billing Analysts, a Grand Central Analyst, and a Prelude and Cadence Analyst to perform system design, build, testing, and validation, and to support the go-live.  
• Epic Radiant implementation recovery: Baker Tilly provided a team of Epic Radiant Analysts to re-ignite a stalled implementation and to rebuild portions of the application build.  Our team also provided mentorship to the healthcare system’s FTE analysts to ensure they could self-support the system after go-live. We also performed go-live support and post-implementation optimization. 

As a result of Baker Tilly’s efforts, the healthcare system successfully implemented the OnBase system within their Epic environment, enabling efficient management of legacy data. The Epic Revenue Cycle applications were fully implemented and adopted enterprise wide, thereby enhancing financial processes. Additionally, the Epic Radiant application went live successfully, with the healthcare system gaining increased internal expertise to support the system’s long-term sustainability.