Client background:

DISH is a connectivity company that specializes in satellite television, audio programming and interactive television services. A Fortune 250 company based in Colorado, DISH has more than 17,000 employees who serve 13.7 million Pay-TV subscribers and 580,000 broadband subscribers.

The business challenge:

While DISH’s products and services are best in class, its HCM practices were falling behind. With an organizational goal of exponential, triple growth in a three year timeframe, it was time for their disparate technology solutions to be replaced. Knowing this wouldn’t happen again for some time, they wanted to take full advantage of the opportunity by reconsidering all aspects of their people, processes and technology. DISH needed to address its non-value add manual and labor intensive HR processes, limited access to centralized information across the organization and limited and inefficient knowledge sharing across business groups. They set out to drive standardization across business units and geographies to simplify and improve the employee experience. DISH also recognized that a strong focus on end-to-end process design and comprehensive change management would be integral to address all aspects of people, process and technology.

The Baker Tilly approach:

DISH selected the Oracle HCM Cloud Core HR, Compensation, Benefits, Absence Management, HR Help Desk and Talent Acquisition (OR) as their technology solution. Baker Tilly completed a comprehensive review and optimization of their end-to-end business processes for the functions listed above and supported DISH with the change management efforts associated with the HCM Cloud implementation and roll out.

Activities included:

• Development of a Global Common Model to drive standardization across business units and geographies, while also allowing for any unique local legal or regulatory requirements
• A structured approach to identification of impacted stakeholder populations, understanding the level of change the transformation would bring to each, and creation of tailored change management, training and communication plans for each
• Development of a governance model for managing the necessary support, maintenance and enhancement activities associated with the HCM Cloud solution on a going-forward basis

The business impact:

DISH eliminated non-value added work, leveraged automation and minimized the manual burden on HR. DISH now has policies and processes that are simple to understand, navigate and execute. The organization has set a new precedence for how project teams should communicate and train as part of any transformational initiative.

For more information on this topic, or to learn how Baker Tilly specialists can help, contact our team.